Prepaid Card

Pre-paid Payment Instruments (PPIs) are an innovative form of payment instrument, to meet customer requirements for everyday purchases, traveling overseas, gift-giving, charitable donations, studying abroad, prevention of over spending and can be issued in form of card or mobile wallet.

Saraswat Bank Prepaid card is a perfect way to go cashless and is a reloadable EMV chip based card under RuPay brand issued in partnership with NPCI.

Visit any of the nearest Saraswat Bank Branch, fill in the Prepaid Card Application form, his e-KYC is done at the branch and Prepaid card (Kit) will be issued instantly.

You can use your Prepaid Card at any Rupay enabled POS outlets and for Ecom transactions. You can also use your Prepaid Card at ATMs to withdraw cash.

Safety - Store your money safely on the Prepaid Card
Accessibility - Access your funds stored on the card from anywhere, anytime
Convenience - Offers you a convenient way of carrying cash as the same can be loaded as and when required.

Yes, Saraswat bank Prepaid Card is Reloadable. The balance amount outstanding in the card shall not exceed Rs. 49,999/- at any point of time.

Prepaid Cards can be reloaded through followings ways: -

Prepaid Mobile application
Visit to Branch via – Cheque
Online through Customer Portal

At any merchant establishment do not let the merchant manually enter the card details on the POS (point of sale) as the payment will not go through. Always ensure the merchant swipes/ inserts the card on/ in the POS (point of sale terminal). Do not use the card for temporary transactions. If the same has been done, please ask the merchant to use the same authorization code for final settlement to avoid double debit.

If you try to purchase an item of greater value than your card balance, your transaction will be declined.

To know the detailed process of disputing transaction, please visit our website at www.saraswat.bank.in or call at our customer care -1800-266-9545. Even you can report a transaction through Prepaid card mobile application provide through ‘Report Transaction’ option.

If there are no financial transactions for a consecutive period of One year, the card becomes inactive. For reactivation of the card, Re-KYC needs to be done by visiting the branch.

No, Prepaid Cards can only be used within India. International transactions are not permitted.

You will receive an SMS alert on all Debit and Credit transactions.

You can reset / change your PIN through the Prepaid card mobile application / web portal. You may alternatively contact the call center at 1800-266-9545 for further assistance.

To ensure your Prepaid Card is genuine, look for the RuPay hologram on the reverse of the card. Kindly ensure that when you purchase the Prepaid Card, the packaging is not tampered.

CVV code is a card verification code. It is a 3-digit number on the back of your Prepaid card. CVV code uniquely identifies the card issued to a Cardholder. This is another measure to safeguard your card.

The following Fee Structure is applicable for Prepaid Card: -

Services	Fee
Issuance Fee	100/- + GST
Cash withdrawal at Saraswat ATM	FREE
Cash withdrawal at Other Bank ATMs	20/- per transaction + GST
Balance enquiry at Saraswat ATM	FREE
Balance enquiry at Other Bank ATM	10/- per transaction + GST
Card Replacement – Lost / Damaged Card	100/- + GST
Card Issuance after expiry	100/- + GST
Card Reloading Charges at Branch	50/- + GST
Card Reloading Charges – Online	Payment Gateway Charges Applicable.

In the event of loss of your Prepaid Card, a new card will be issued to you after reporting the loss to Saraswat Bank, you can report the loss of your Prepaid Card to our customer care at 1800-266-9545, so that the card can be Hot listed.

You may request a new card before your existing card expires. The balance amount from your existing card will be transferred to your new card. A reissuance amount will be debited from the available card balance at the time of transfer.

Yes, you can surrender your prepaid card by visiting any of the nearest Saraswat bank branch and the balance amount on your card will be transferred to the account number mentioned on the prepaid application form.

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