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New Retail Internet Banking

Dear Customer, kindly note that the said section will be live and available for use from 18th August 2025. Until then kindly use the Old e-Banking.

Toll Free: 18002665555 / 1800229999  
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100+ A century & beyond
100+ A century & beyond
saraswat bank
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Video KYC FAQs


Video KYC means completing your account opening formality online. Under
Video KYC process, you will complete your KYC process through a Video
session with Bank official. With the video KYC process, you will not be required
to visit the branch for completion of KYC.

In the Video KYC process, you have to fill up your details online. After you fill up all the required details, an official of the Bank will carry out basic checks through video interaction. The said official of the Bank will guide you through the process. Just keep your original PAN card, a blank paper, and a blue/black pen handy. You will get a full-fledged bank account after the Video KYC is done.

Video KYC is only applicable to persons who will be SARASWAT Bank customers for the first time. Existing customers can call our customer care number 1800-22-9999 or 1800-266-5555 or visit the nearest SARASWAT Bank branch for any other service/product.

  1. Aadhaar Number
  2. Original PAN
  3. A blank white sheet of paper and blue/black pen

  1. Please ensure that you have uninterrupted data connectivity when you are going through the Video KYC process.
  2. Please ensure that your background is blank. Also, ensure that your background is light (preferably white) in colour and no other person should come into the frame during the Video KYC process.
  3. Please keep your Aadhaar number and your original PAN Card handy during the process.
  4. Please make sure that you have a blank white paper with a black/blue pen available during the Video KYC process to provide your signature.

For doing the video KYC onboarding, you will have to visit the link given above, fill up basic details, and then you will get on a video call with our bank executive to do KYC checks. The official of the Bank will guide you through the process, please keep your Aadhaar number, original PAN, a blank white sheet & blue/black pen for your signature.

The end-to-end process of getting a full-fledged bank account can be carried out from the comfort of your home through an online zero-contact process. Through this process you can open a full KYC complied savings account by saving your valuable time and without any contacts.

Yes, Aadhaar is required to do the video KYC. Aadhaar authentication is done through OTP received on the registered mobile number.

Yes, a physical PAN card is mandatory for doing the video KYC. You will have to show the original copy of your PAN card during the video call with our bank executive for verification purposes.

Video KYC is only available to persons who will be New to bank customers for the first time who do not have any relationship with Saraswat bank. Existing customers can call our customer care number 1800-22-9999 or 1800-266-5555 or walk into the nearest bank branch for any other service/product.

The v-KYC process can be done through mobile phone by clicking on link. This a progressive link which is compatible across various mobile devices.

Video KYC can be done through the video KYC link that opens in a web browser. Make sure that you are using the Google Chrome browser to carry out the video KYC process. There is no requirement for any video calling applications such as WhatsApp or Google Duo.

Since video KYC is carried out through the web browser, WhatsApp/Skype is not required.

Video KYC can be done on Google Chrome for android mobile devices and Safari browser for Apple I-phones. On a laptop, video KYC can be done on Google Chrome. If you are using other browsers like Internet Explorer, Opera Mini etc., then open the video KYC link in the browser as stated above.

Providing location access will help us in ascertaining your location. According to RBI guidelines, you need to be in India to carry out the video KYC. This is for verification purpose only and will not be shared with anyone

Since it is a video verification process, the consent to use the camera and microphone is needed to proceed with the video KYC process. This is for verification purpose only and will not be shared with anyone

If the video call drops in between, request you to restart the video call again by visiting the link given above.

Our bank representative will reach out to you to help you complete the full KYC process. You can also visit your nearest branch to complete the process.

You can carry out the video KYC on any day except Sundays and Bank Holidays between 10 AM and 6 PM.

You need to complete the first 3 steps of your application within 3 days (72 hours) from the time you completed your Aadhaar-based OTP verification.

You need to grant location access to proceed with the video KYC. Follow these steps if you have blocked the location access by mistake:
  1. Go to Chrome settings
  2. Click on Site Settings
  3. Go to location
  4. You will see a list of blocked websites
  5. Find the SARASWAT website link
  6. Under permissions, select location
  7. Change the permission to 'allow' from 'block'

Yes, you can. You can add a new communication address in the account opening journey. After adding the new communication address, you can self-verify the address by ticking the self-verification box. There is no need to provide proof of current address necessarily, it is an optional requirement.

We regret the inconvenience. Please check back later. We are open on all days except Sundays and Bank Holidays between 10 AM and 6 PM. Also, this can happen due to heavy traffic on our platform. We request you to please try again or schedule an appointment.

There is no minimum pixel requirement for the camera for doing video KYC

No. You do not need to book an appointment for video KYC necessarily. You can carry out the video KYC on any day except Sundays and Bank Holidays between 10 AM and 6 PM. However, you do have the option to book an appointment in case you want to schedule it for a later date. You will receive an email and SMS with the meeting details and the link to start the video KYC.

According to the Reserve Bank of India guidelines, you need to be in India to carry out the video KYC process.

Yes, you do have an option to book an appointment in case you want to schedule it for a later date. You can select a date and a time slot as per your convenience

There is no requirement to show your current address proof. The permanent address is taken from the Aadhaar number that you provide during the online application. In case your current address is different from Aadhaar address, you can either upload a document as a proof or tick the self-declaration option.

It is always good to have a nominee for your account. In case of unforeseen circumstances, your account funds can be transferred to the nominee without any hassle. You can, however, skip nominee details while opening the account and add one later

Currently, the Saraswat Bank Digital Savings Account is available only for Single Account Holders.

You have the option to apply for a physical debit card, Mobile Banking, Internet Banking Cheque book facilities during the online form-filling journey under ‘Channel Services’

This is an end-to-end encrypted process.

  1. Don’t share the Video KYC link that you receive on your phone with anyone else.
  2. Connect for Video KYC only through the Link provided on the Account opening page or through the link received from Saraswat Bank.
  3. Keep your Aadhaar information safe. Saraswat Bank agents will never ask you to share Aadhaar details on the Video KYC call.
  4. To ensure the authenticity of the agents, at the beginning of the call you can ask the agents to show you their identity card. You can even make a note of their employee ID and name.
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